Managed Services

Enterprise Managed Services

Beyond implementation, enterprise platforms that perform and scale

Perfecting the digital blend for Australia’s leading food & beverage manufacturer

Supported a leading Australian food & beverage manufacturer with continuous system management for its Infor ecosystem, ensuring stability, efficiency, and reduced IT overhead.

Highlights

24/7 managed support for the Infor ecosystem

Reduced IT overhead for internal teams

Continuous monitoring and issue resolution

Service offerings

ERP & business application support

Keep critical enterprise systems running flawlessly

End-to-end managed services for Infor and Microsoft business applications, including incident/issue resolution, performance tuning, upgrades, and continuous optimization.

Change & release management

Deploy enhancements without business disruption

Structured, ITIL-aligned release planning, risk assessments, testing cycles, and controlled rollouts to ensure stability as your systems evolve.

Quality assurance & continuous testing

Prevent issues before they impact operations

Embedded regression testing, automated validation, and performance testing across ERP and integrations using Fortest, our automated regression testing tool, and workflow automation to ensure reliability at scale.

Data, AI & analytics platform management

Keep data and insights always optimized

Ongoing management of cloud data platforms, integrations, dashboards, and AI solutions—combined with user enablement, performance tuning, and model enhancements to maximize the value of analytics investments.

Automation operations & platform optimization

Ensure automation and cloud platforms run reliably at scale

24/7 monitoring, exception handling, performance tuning, and process enhancements across RPA, workflow automation, and cloud platforms ensuring reliable operations and continuous improvement.

Security & access governance

Protect enterprise systems without slowing teams

Role-based access controls, compliance management, audit readiness, and continuous enforcement of security best practices across enterprise platforms.

Resource augmentation & specialized expertise

Scale enterprise expertise on demand

Access certified consultants across ERP, data, cloud, automation, and digital transformation to fill skill gaps and accelerate initiatives.

ERP & business application support

Keep critical enterprise systems running flawlessly

End-to-end managed support for Infor and Microsoft business applications, including incident resolution, performance tuning, upgrades, and continuous optimization.

Change & release management

Deploy enhancements without business disruption

Structured, ITIL-aligned release planning, risk assessments, testing cycles, and controlled rollouts to ensure stability as your systems evolve.

Quality assurance & continuous testing

Prevent issues before they impact operations

Embedded regression testing, automated validation, and performance testing across ERP, integrations, and automation workflows to ensure reliability at scale.

Data, AI & analytics platform management

Keep data and insights always optimized

Automation operations & platform optimization

Ensure automation and cloud platforms run reliably at scale

24/7 monitoring, exception handling, performance tuning, and process enhancements across RPA, workflow automation, and cloud platforms ensuring reliable operations and continuous improvement.

Security & access governance

Protect enterprise systems without slowing teams

Role-based access controls, compliance management, audit readiness, and continuous enforcement of security best practices across enterprise platforms.

Resource augmentation & specialized expertise

Scale enterprise expertise on demand

Access certified consultants across ERP, data, cloud, automation, and digital transformation to fill skill gaps and accelerate initiatives.

Insights

What people say about us

One highlight has been our ability now to script and automate our testing end to end and increase our pace of change. Testing our environment now takes 16 hours, down from 450 hours in the pre-Infor, manual days. This vast improvement has been a real enabler for rapid change in the business.

Zack Chisholm

Chief Information Officer, Bega

Onboarding Azure data services and Power BI was an important milestone in enhancing our cloud technologies, making us the first subsidiary in AIA Group to roll it out. Fortude has been a valuable partner, bringing industry best practices and technology expertise throughout the entire project.

Umeshi de Fonseka

Chief Technology Officer, AIA Sri Lanka

Overall we are very happy with the Fortude support team and our users are also very happy with the Fortude support team, their willingness to help and their knowledge.

Patties Foods

Flexible and scalable ways to engage us

Engage with our teams, based on your organization size and needs. You have the flexibility to kick-start your engagement and scale as you go.

Features

Starter

Pro

Premium

Elite

Guaranteed Response Times

Critical
High
Medium
Low

Incident Resolutions

Level 1 & Level 2 Incident Resolutions
Basic plus: Level 3 Incidents Alerting
Silver plus: Level 3 Incidents Escalations
Gold plus: Level 3 Incidents Driving to closure with Infor Product Team

Indicative Resolution Times

Critical
High
Medium
Low

System Health Checks

Once a week
Two times a week
Two times a week + Recommendations

Built in Service Effort for Multi Tenant Disruptive regression testing

16 Hours per six months
24 Hours per six months
32 Hours per six months

Root Cause Analysis & Reporting

Root Cause tagging during incident closure
Quarterly RCA Reporting
Recommendations & Suggestions

Governance & Reporting

Effort Utilization Reporting
KPI Reporting
Weekly Review
Monthly Reviews
Trend Analysis

Customer Success Manager

Knowledge Base Access

New User trainings for a quarter

3 Hours
6 Hours

Unutilized Service Effort to Manage Change Requests

8 Hours
16 Hours
32 Hours

Frequently asked questions

What exactly is managed services?

Enterprise managed services provide ongoing operational support, optimization, and continuous improvement across ERP, data platforms, automation, and digital systems ensuring performance, security, and business value.

Do you support both Infor and Microsoft environments?

Yes, we manage and optimize Infor ERP platforms alongside Microsoft ecosystems including Azure, analytics, automation, and business applications delivering unified enterprise operations.

How do you ensure security and reliability?

Through proactive monitoring, ITIL-aligned processes, routine health checks, performance optimization, governance frameworks, and rapid incident resolution across all managed platforms.

Can services scale as our business grows?

Absolutely, our engagement models are designed to scale with your operations supporting new regions, users, systems, data volumes, and digital initiatives without disruption.

Are your services just support or continuous improvement as well?

Both, we don’t just keep systems running, we actively optimize performance, introduce enhancements, improve efficiency, and align platforms with evolving business goals.

How does Fortude partner long-term with clients?

We act as an extension of your enterprise technology team, providing strategic advisory, operational excellence, innovation support, and measurable performance outcomes year after year.

Ready to simplify operations and optimize your systems with managed services?

Service Offerings

Industries

Partners

ERP consulting

Al and Digital Advisory

Data & Al

Intelligent Automation

Intelligent Business Applications